Frequently Asked Questions

Frequently Asked Questions

1. What is AlVivo?

AlVivo is an independent wellness store offering authentic Herbalife® nutrition and personal care products. We are committed to providing high-quality products, secure shopping, and excellent customer support.

2. Are your products authentic?

Yes. Every product available on AlVivo is sourced through authorized Herbalife distribution channels and delivered in its original manufacturer packaging.

3. Where do you ship?

We currently ship to the United States, United Kingdom, Canada, Germany, and Mexico. Additional countries may be added in the future.

4. How long does shipping take?

Delivery times depend on your location and the selected shipping method. Most orders are delivered within 3–10 business days. Estimated delivery times are displayed during checkout.

5. How can I track my order?

Once your order has been shipped, you'll receive a confirmation email containing your tracking number and a link to monitor your shipment.

6. What payment methods do you accept?

We offer secure payments through trusted international payment providers. Currently, we accept:

  • American Express (Amex)
  • Apple Pay
  • Diners Club
  • Discover
  • Google Pay
  • Klarna
  • Maestro
  • Mastercard
  • UnionPay
  • Visa Electron
  • Visa

All payments are processed through secure, encrypted payment gateways to help protect your personal and financial information.

7. What is your return policy?

If you're not satisfied with your purchase, please contact our support team within the return period outlined in our Return & Refund Policy. Eligible products may qualify for a replacement or refund.

8. Can I cancel or change my order?

Orders can only be modified or canceled before they are processed for shipment. Please contact our customer support as soon as possible if you need assistance.

9. Do I need an account to place an order?

No. You can complete your purchase as a guest, although creating an account allows you to track orders and access your order history more easily.

10. Are your products suitable for everyone?

Our products are intended for adults unless otherwise specified. If you are pregnant, nursing, have a medical condition, or are taking medication, consult your healthcare professional before using any dietary supplement.

11. How can I contact AlVivo?

Our customer support team is here to help with any questions regarding products, orders, shipping, or returns.

Email: support@alvivo.co

Phone:

  • United Kingdom: +44 7438 011559
  • United States: +1 (646) 766-1197

We aim to respond to all email inquiries within 24–48 business hours.

12. Is my personal information secure?

Yes. We use industry-standard security measures and encrypted payment processing to help protect your personal information. Please review our Privacy Policy for more details.